Privacy Policy

At Woolworths, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you interact with us through our website, mobile applications, and in-store services.

Information We Collect

We may collect the following types of personal information when you use our services:

• Your name, email address, phone number, and postal address
• Payment and billing information
• Date of birth and gender
• Transaction history and purchase details
• Information related to your Woolworths rewards or loyalty account
• Device information, IP address, browser type, and browsing activity on our website
• Location data when you use our mobile applications
• Communications and correspondence you send to us

How We Collect Your Information

We collect personal information directly from you when you create an account, make a purchase, subscribe to our newsletters, participate in promotions, contact our customer service team, or interact with our digital platforms. We may also collect information through cookies, web beacons, and similar technologies when you browse our website.

How We Use Your Information

We use your personal information for the following purposes:

• Processing and fulfilling your orders and transactions
• Managing your account and providing customer support
• Personalising your shopping experience and providing relevant recommendations
• Sending you marketing communications, promotions, and updates where you have provided consent
• Improving our products, services, and website functionality
• Conducting research and analytics to better understand our customers
• Complying with legal and regulatory obligations
• Preventing fraud and ensuring the security of our services

Sharing Your Information

We may share your personal information with trusted third parties, including service providers who assist us in operating our business, delivery partners, payment processors, and marketing partners. We require all third parties to respect the security of your personal information and to treat it in accordance with applicable laws. We will not sell your personal information to any third party.

Data Security

We take reasonable steps to protect your personal information from unauthorised access, modification, disclosure, or destruction. We use industry-standard security measures, including encryption, secure servers, and access controls, to safeguard your data. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Your Rights

You have the right to access, correct, or delete your personal information held by us. You may also withdraw your consent to marketing communications at any time by using the unsubscribe option in our emails or by contacting us directly. You have the right to request information about how your data is being used and to lodge a complaint if you believe your privacy has been compromised.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and deliver personalised content. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our website.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We encourage you to review this page periodically to stay informed about how we are protecting your information. Any changes will be effective immediately upon posting on this page.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please reach out to our privacy team through the contact options available on our website. We are here to assist you and will respond to your inquiry as promptly as possible.