Responsible Gambling at Woolworths

Woolworths is committed to promoting responsible gambling practices across all its operations. We believe that gambling should remain an enjoyable form of entertainment and never cause harm to individuals, families, or communities.

Our Commitment

Woolworths recognises its responsibility to minimise the potential harm associated with gambling. We operate gaming venues in accordance with all applicable Australian laws and regulations, ensuring the highest standards of care for our customers.

Responsible Gambling Principles

• Gambling should always be a personal choice, free from pressure
• Players should be informed about how games work
• Minors must not engage in gambling activities
• Gambling venues should be operated with integrity and transparency
• Support services should be accessible to anyone who needs them
• Advertising and promotions must be conducted responsibly

Measures We Have in Place

Staff Training

All staff members working in venues with gaming facilities receive training in responsible gambling practices. This training helps team members identify signs of problem gambling and respond with appropriate care and sensitivity.

Self-Exclusion Programs

We support self-exclusion programs that allow individuals to voluntarily ban themselves from gaming venues. These programs are available to anyone who feels they need to take a break from gambling or stop altogether.

Venue Standards

• Clocks are displayed in gaming areas
• Responsible gambling signage is clearly visible
• Information about support services is readily available
• Breaks in play are encouraged
• ATM access within gaming areas is restricted in accordance with regulations

Recognising Problem Gambling

It is important to be aware of signs that gambling may be becoming a problem. Consider the following questions:

• Are you spending more money or time on gambling than you can afford?
• Is gambling affecting your relationships or work?
• Do you find it difficult to stop or take a break from gambling?
• Are you borrowing money or selling possessions to gamble?
• Do you feel anxious, stressed, or depressed because of gambling?

If you answered yes to any of these questions, it may be time to seek support.

Where to Get Help

If you or someone you know is experiencing difficulties with gambling, help is available. The following services provide free, confidential support:

Gambling Should Stay Fun

We encourage all customers to set personal limits on time and money spent gambling, take regular breaks, and never chase losses. Gambling is not a way to make money, and outcomes are based on chance. Please gamble responsibly.